Refund policy

RETURNS & REFUNDS

We want you to love your Laced West jeans. If they're not right, you can return them within 30 days of delivery.

ELIGIBILITY
To be eligible for a return, items must be unworn, unwashed and unaltered, with the original tags attached and in their original packaging.

HOW TO START A RETURN
Email us at support@lacedwest.shop with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

RETURN SHIPPING
Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or not as ordered. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

REFUNDS
Once your return arrives, we'll inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post the refund. Original shipping charges, if any, are non-refundable.

EXCHANGES
The fastest way to get a different size or style is to return the item you have and place a new order.

DAMAGED, FAULTY OR WRONG ITEMS
Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, email support@lacedwest.shop within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or full refund.

QUESTIONS
Contact us anytime at support@lacedwest.shop.